We only accept returns on signed & numbered prints and a 20% restocking fee applies to any & all returns. If your print was received damaged a claim must be filed directly with the mail carrier. All of our items are sent with full insurance, tracking & delivery confirmation. We only ship 1st class mail or Priority mail and never parcel post. Any and all prints over $250 are shipped with signature confirmation which requires a signature upon delivery. All returns must be repacked properly & shipped back the same shipping method as it was received with full insurance, tracking information, delivery confirmation and signature confirmation for items over $250.