We only accept returns on signed & numbered prints and a 25% restocking fee applies to any & all returns. If your print was received damaged or lost in transit a claim must be filed directly with the mail carrier. We are not responsible for items lost, stolen or delivered incorrectly by the mail carrier. All of our items are sent with full insurance, tracking & delivery confirmation. We only ship 1st class mail or Priority mail and never parcel post. Any and all prints over $250 are shipped with signature confirmation which requires a signature upon delivery. All returns must be repacked properly & shipped back the same shipping method as it was received with full insurance, tracking information, delivery confirmation and signature confirmation for items over $250.